Question 1

When are Live sessions?

Accepted Answer

Our current Live Session schedule is as follows:

Monday: 6:30 AM
Tuesday: 6:30 AM & 8:15 AM
Wednesday: 6:30 AM
Thursday: 6:30 AM & 8:15 AM
Friday: 6:30 AM
Saturday TBA

Note: Additional Live sessions may be added based on demand. Recordings of the Live sessions are available for replay approximately one hour after completion of the Live session and can be accessed in the Pride Members Only section of the website.

Please c(https://www.phatcatfit.com/contact)ontact us (https://www.phatcatfit.com/contact)if you are interested in Live sessions at alternative times.

Question 2

How do I contact PHAT Cat Fit Life?

Accepted Answer

Please email all inquiries to: admin@PHATCatFit.com

Question 3

Do I need to register to attend a Live session?

Accepted Answer

Yes, you must register to attend a Live session.  However, you may view the recordings of the Live workouts any time in the Pride Members Only section of the website.

Question 4

When will my membership be billed?

Accepted Answer

All memberships are billed on the monthly anniversary of your initial membership enrollment.

Question 5

Are Membership rates guaranteed?

Accepted Answer

Membership rates are not guaranteed and are subject to change, unless expressly written into promotional offerings. Future membership rate changes will be communicated with a minimum of 45 days written notice.

Question 6

Are there Family Memberships?

Accepted Answer

Yes! Family members (i.e. Spouse, family member, and/or children up to age 26 AND living in the same household) may be added for an additional $40 to a Basic Membership or $50 to an Unlimited Membership, per person per month. Open Membership rates apply in full for each additional family member.
Note: The Primary member for the family will be considered the person with the highest level membership, and they will be billed the full membership rate for their plan. (For example, Mom can not be a Basic Member and the second family member be an Unlimited member at the discounted rate.)

Question 7

Can I refer a friend?

Accepted Answer

Yes, please do! The PHAT Cat Fit Life is all about our community (i.e. The Pride) and expanding the Pride makes everyone’s experience better! If you refer a friend, we will give  you a $25 gift card! Please visit our refer a friend page(javascript:void(0))
 
Note: new member must enroll in the Basic or Unlimited Membership to qualify for the $25 gift card.

Question 8

Can I change membership options?

Accepted Answer

Yes, you may change your membership option within 7 days written notice of your membership monthly renewal date. All membership changes will take place on the forthcoming monthly membership billing date. Membership change requests received less than 7 business days prior to your forthcoming renewal date cannot be processed until after the forthcoming scheduled renewal payment. All membership payments are non-refundable.
 
Please use "Contact Us" (javascript:void(0))to submit your request.

Question 9

How do I put my membership on HOLD?

Accepted Answer

You have the option to put your automatically recurring monthly membership on hold for any reason. Membership hold requests must be submitted no less than 7 business days before your forthcoming scheduled renewal date. Membership hold requests received less than 7 business days prior to your forthcoming renewal date cannot be processed until after the forthcoming scheduled renewal payment. All membership payments are non-refundable.
 
Membership hold requests are available in 30-day increments, up to 120 days. You are allowed one (1) membership hold per calendar year. Upon expiration of the hold period that you select, your account will automatically reactivate and regular membership payments will resume. 
 
Note: A $5 monthly administrative fee will be billed during your hold period. 
 
If you choose to cancel your membership during the hold period, the standard 30-day written cancellation notice requirement stated in your membership agreement is applicable. If you choose to reactivate your membership after it is canceled, membership rates in effect at the time of reactivation will be applicable, as membership rates are subject to change.
 
Please use "Contact Us" (javascript:void(0))to submit your request.

Question 10

How do I update my credit card?

Accepted Answer

Credit Card Declined
If your membership has been canceled because your credit card was declined (hey, it happens), please head to our site (phatcatfit.com) and purchase a new membership using a new credit card. Your new membership will be activated immediately.
 
Updating Your Credit Card (you can find step by step guide here)(https://www.phatcatfit.com/_files/ugd/2086ad_fe9b75f34031468ca1b2834eb2a5c539.pdf)

More information can be found in the Member Resources section (javascript:void(0))of our website.

Question 11

How do I cancel my membership?

Accepted Answer

We hope you reconsider, but if you need to cancel your membership, we aim to make it a simple process that leaves you with a positive experience. Please know, if you decide to reactivate your membership in the future (and we hope you do) membership rates in effect at the time of reactivation will be applicable as membership rates are subject to change.
 
If you would like to put your membership on hold instead of cancelling, you can Contact Us.(javascript:void(0))
 
If you are certain you would like to cancel, please Contact Us (javascript:void(0))to begin processing your request. Membership cancellation requests must be submitted no less than 14 business days before your forthcoming scheduled renewal date. Membership cancellation requests received less than 14 business days prior to your forthcoming renewal date cannot be processed until after the forthcoming scheduled renewal payment. All membership payments are non-refundable.
 
We are grateful for your membership and hope you come back to the Pride in the near future!
 
Please use "Contact Us" (javascript:void(0))to submit your request.

Frequently Asked Questions

Below are answers to frequently asked questions about our online fitness training programs. If you need more help, please Contact Us at Admin@PhatCatFit.com.

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